pink secret

delivery

Estimated shipping date after ordering

We usually ship products only on our business days (excluding Saturdays, Sundays, and holidays).

In addition, same-day shipping is only possible if the order and payment are completed by noon, and if the order is received after that time, the item will be shipped the next day. (Excluding Saturdays, Sundays, and holidays)

Time from shipping to delivery

Once the product is shipped, it will be delivered domestically, so we believe it will be delivered within 2-3 days.

Shipping source

All of our deliveries are made from within Japan.

Shipping and customs duties

Regarding shipping charges for packages, if you purchase over 1,000 yen, all shipping charges within Japan are free.

However, please note that if the purchase amount is less than 1,000 yen, a flat shipping fee of 500 yen will be charged.

Also, since we only ship and deliver within Japan, we do not charge any customs duties.

Redelivery

Please note that if the delivery is not completed properly due to customer carelessness (long-term absence, incorrect address, etc.) and the product is returned after the storage period at the destination, the customer will be responsible for re-delivery costs. Thank you for your understanding.

In addition, we cannot normally issue refunds after shipping, so please check your address carefully.

order

order cancellation

You can only cancel your order before we confirm your order.

We appreciate your understanding as we cannot normally accept cancellations after an order confirmation email has been sent.

Change order details

Normally, we do not accept exchanges for products that have been ordered (such as changing the color of cushion foundation).

We apologize for the inconvenience, but if you wish to change the details of your order, please cancel the order.

Exchange/return after shipping

If there is a problem with the item you received, please contact us within 7 days of receiving it.

Additionally, we are unable to provide refunds for products that have already been used by the customer or are returned without prior notification, so please be sure to contact us in advance.

In addition, we cannot accept exchanges or returns due to customer convenience or change of mind.

(The color of the cushion foundation didn't match, I got the wrong product, etc.)

Please be sure to check the details of your order before placing your order.

settlement

Available payment methods

The payment methods available on this EC site are as follows.

◆Credit card (JCB/Master card/American Express/VISA)
◆PayPal

Change payment method

We apologize for the inconvenience, but we are unable to change the payment method after your order has been placed.

We apologize for the inconvenience, but please cancel your order and place the order again.