FAQ
delivery
Estimated shipping date after ordering
We usually ship products only on our business days (excluding Saturdays, Sundays, and holidays).
In addition, same-day shipping is only possible if the order and payment are completed by noon, and if the order is received after that time, the item will be shipped the next day. (Excluding Saturdays, Sundays, and holidays)
Time from shipping to delivery
Once the product is shipped, it will be delivered domestically, so we believe it will be delivered within 2-3 days.
*Excluding some sales times etc.
Shipping source
All of our deliveries are made from within Japan.
Shipping and customs duties
Regarding shipping charges for packages, if you purchase over 1,000 yen, all shipping charges within Japan are free.
However, if the purchase amount is less than 1,000 yen, please note that a flat shipping fee of 500 yen will be charged.
Also, since we only ship and deliver within Japan, we do not charge any customs duties.
Redelivery
Please note that if the delivery is not completed properly due to customer carelessness (long-term absence, incorrect address, etc.) and the product is returned after the storage period at the destination, the customer will be responsible for re-delivery costs. Thank you for your understanding.
In addition, we cannot normally issue refunds after shipping, so please check your address carefully.
order
order cancellation
You can only cancel your order before we confirm your order.
We appreciate your understanding as we cannot accept cancellations after mid-morning on regular business days.
Change order details
Normally, we do not accept exchanges for products that have been ordered (such as changing the color of cushion foundation).
We apologize for the inconvenience, but if you wish to change the details of your order, please cancel the order.
Exchange/return after shipping
If there is a problem with the item you received, please contact us within 7 days of receiving it.
Additionally, we are unable to provide refunds for products that have already been used by the customer or are returned without prior notification, so please be sure to contact us in advance.
In addition, we cannot accept exchanges or returns due to customer convenience or change of mind.
(The color of the cushion foundation didn't match, I got the wrong product, etc.)
Please be sure to check the details of your order before placing your order.
settlement
Available payment methods
The payment methods available on this EC site are as follows.
◆Credit card (JCB/Master card/American Express/VISA)
Change payment method
We apologize for the inconvenience, but we are unable to change the payment method after your order has been placed.
We apologize for the inconvenience, but please cancel your order and place the order again.
コンビニ払いについて
コンビニ払いをご選択時、指定の支払期日を超過いたしましたら自動で注文がキャンセルとなります。
余裕を持ってお支払いいただくか、自動キャンセル後ご希望の場合は再度新規でご注文いただきますようお願い申し上げます。
(※お支払い期限超過後のお支払いはご遠慮くださいませ。)
クーポン
クーポン確認方法
会員登録者限定クーポン及び、メール購読者限定クーポンのコードは全てメールに記載されております。
会員登録者限定クーポンは会員登録後、一番最初に送られてくるメールにコードを記載しておりますので、ご確認くださいませ。
メール購読者限定クーポンは、購読後、一定の期間を経過しますとクーポンコードが記載されたメールが届きますので、そちらをご確認くださいませ。
クーポン使用方法
APLIN公式ページでのお買い物の際、決済時にクーポンコード欄に該当のパスワードをご入力いただきますと適用されます。
また、ご注文後のクーポンご使用に関しましてはご対応致しかねております為、必ずご注文の際にクーポンを適用していただくようお願い申し上げます。
会員退会
会員退会方法
当サイトではお客様にて直接退会処理をする事ができません。
退会をご希望の場合は、問い合わせにてそちらの旨をご連絡いただきましたら、迅速に対応させていただきます。
